Altafiber Outage Report

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Altafiber (formerly Cincinnati Bell) is a regional telecommunications service provider based in Cincinnati, Ohio, United States. It provides landline telephone, fiber-optic Internet and IPTV services.

What isn't working?

Please let us know what issue you are experiencing with Altafiber:

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In the last three months, how would you rate Altafiber?

Problems in the last 24 hours

The graph below depicts the number of Altafiber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Altafiber. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Altafiber compensate me for the outage?

The recent Altafiber outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Altafiber if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Altafiber has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Altafiber users through our website.

1. Internet (67%)
2. Wi-fi (12%)
3. TV (9%)
4. Total Blackout (7%)
5. E-mail (2%)
6. Phone (2%)

Live Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Altafiber Issues Reports

Latest outage, problems and issue reports in social media:

• Katherine St. Denny (@kstdenny) reported 6 minutes ago @altafiber Omg. Is there no way to contact Alta fiber when you are having problems with your connection?
• payNoAttention57 (@attention57) reported 8 minutes ago @Bengals Iconic! Too bad I missed it, because of @altafiber
• Revman (@tgtheis) reported 9 minutes ago @altafiber when are you going to restore service in Sharonville/West Chester. Your website stinks and doesn’t tell me anything.
• Jeff ❌iller (@millerjj660) reported 12 minutes ago If you do cancel Alta Fiber, know when your billing cycle ends to know when to stop service. @altafiber
• Brian Dixon (@Dixon4UK) reported 14 minutes ago @altafiber Are existing customers eligible for the great deals being offered to new customers? Interested in trialing the TV service as well.
• Ryan Hampel (@rhampel90) reported 15 minutes ago Pretty hilarious that all the tvs at Element Eatery are flashing @altafiber error messages. Great service lol
• Chuck Lawrence (@cl_oneputt) reported 17 minutes ago Spectrum is HORRIBLE at communicating. I understand the weather and all but the lack of communication is very frustrating. Two plus days now no internet and only some TV channels. Bye bye Spectrum. Hello AltaFiber!
• Rich Makaras (@richmakaras) reported 20 minutes ago @altafiber This is twice in less than two weeks your video service has had unacceptable quality. How does this keep happening and when will it be fixed?
• Tim Walker (@TimWalk48103840) reported 24 minutes ago @altafiber Any updates on the outage in Bethel and Amelia??
• payNoAttention57 (@attention57) reported 29 minutes ago @altafiber Remember the “Heidi game” that lives in infamy? This was just as bad as that.
• Mary Dee Shreve (@marydeeshreve) reported 30 minutes ago @altafiber watching the game and broadcast keeps pausing with a spinning circle stating “video loading”. Have restarted box & router. Sent DM with speed test result. Please help
• Alejandro J. Medina (@A_J_Medina) reported 39 minutes ago @Ask_Spectrum First time @Ask_Spectrum “warns” of an outage & it happens. Suspicious. Outage is all day long. No other utility has outage. @altafiber didn’t have outage. We demand an explanation, ETA, & investigation. This was not because of a little snow. What’s really happening?
• payNoAttention57 (@attention57) reported 39 minutes ago @Bengals Hey bengals you REALLY need to cut the cord with @altafiber they literally dropped service for the entire fourth quarter of your exciting comeback today. If you don’t want to miss bengals action, choose a different cable provider everyone!
• 𝕄𝕌𝕄𝔹𝕆 (@DannyMumbo) reported 41 minutes ago @altafiber I'll just call tomorrow to have my service and contract cancelled. I can't believe I was lied to and tricked into this cable service. Also, what kind provider streams their On Demand in SD?
• I’ll drink to that (@UnitedTME) reported 42 minutes ago @altafiber I’m good in Newport… @PKelG was having the issue.
• Jack C. (@Jackesq) reported 43 minutes ago Not exactly sure what #altafiber has done to absolutely ruin their internet service, but they have made watching TV nearly impossible. If #Verizon can finally deliver service to my house, I'm in.
• Tyler Smith (@tsmith0930) reported 43 minutes ago @altafiber why does my wife seem to never work anymore!? Come on!
• They call me Mister Crow (@Crowesq) reported 44 minutes ago The newest version of the @nbc & @NBCSports apps do not list @altafiber as it is named, nor the old Cincinnati Bell, in the provider list. Nbc please fix this, as I am sure I am paying for access to your network. Altafiber, get on them. Spectrum is not having this trouble.
• Tyler Smith (@tsmith0930) reported 44 minutes ago @altafiber issues going on or just mine not work? Price keeps going up but service goes down…
• Michael J. Moore (@MooreIceHockey) reported 46 minutes ago @altafiber is horrendous. This is the worst coverage I have ever witnessed.
• Scott Jones (@SJonesy31) reported 49 minutes ago @altafiber It’s been reported. Claiming an outage in the area. Had a service appt canceled by AF because they said it’s a larger issue.
• Jeff ❌iller (@millerjj660) reported 52 minutes ago Alta Fiber has a policy that if you are one minute into your billing cycle and you cancel, you still have to pay for the entire cycle. Not the way to take care of your customers. Thought about coming back when 500MBs is available. Not now. Extremely disappointing. @altafiber
• Moonlight Graham (@Bulldogslim) reported 52 minutes ago @altafiber must be outage in 45013
• Sarah Kitzmiller (@KitzySarah) reported 54 minutes ago @GetSpectrum my internet service has been interrupted multiple days over the last 3 months with significantly@more outages this last month. Wtf is going on. About to switch to @altafiber
• keith (@derbycrown22) reported 54 minutes ago @altafiber what am I paying for with this ridiculous TV sputtering like a bad dvd that's scratched to hell n back?
• Michael Geiger (@Michael29473473) reported 54 minutes ago @altafiber More problems with streaming. Pay for 750MB service, getting 54mb. Tried to get it resolved yesterday. Today, it goes out with 3 min left in Bengals playoff win. Thanks.
• Stig (@moneystig) reported 55 minutes ago @TeamYouTube It happens across multiple devices. I have relaunched the app many times. The screen freezes and the circle spins for a period of time and it recovers. It is WXIX-TV Fox 19. Internet is with Altafiber in Cincinnati and we don’t have these issues with any other channel.
• Gary Bronson (@Bronson5856) reported 58 minutes ago @altafiber You've already sent the email, and I appreciate the customer service. Thank you.
• Scott Jones (@SJonesy31) reported an hour ago Up to six hours since @altafiber service out. Guess I didn’t need to work today.
• altafiber (@altafiber) reported an hour ago altafiber is aware of an issue with our video service that is impacting select channels. Technicians are working to resolve the issue, and we will provide updates here as they become available. We apologize for this inconvenience.

How can I stay updated on Comcast outage information?

Try visiting the following official links:

• Twitter Support Account
• Facebook Page
• Official Support Site