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Grievance Redressal Mechanism

मिशन वक्तव्य

हमारा मिशन पॉलिसीधारकों के हितों की रक्षा करना, बीमा उद्योग को विनियमित करना, बढ़ावा देना और व्यवस्थित विकास सुनिश्चित करना और उससे जुड़े या उसके प्रासंगिक मामलों के लिए है।

What’s New

पॉलिसीधारकों के हितों के संरक्षण पर मास्टर परिपत्र / Master Circular on Protection of Policyholders' interests 2024 87.17 MB
प्रेस विज्ञप्ति-पॉलिसीधारकों के हितों की संरक्षण पर मास्टर परिपत्र / Press Release-master circular on protection of policyholders' interest 0.56 MB
Circular on Insurance claims relating to floods in Telangana and Andhra Pradesh 0.51 MB
2047 तक “सबके लिए बीमा” संबंधी परिदृष्टि सम्मेलन / Vision Meet on “Insurance for All” by 2047 0.58 MB
31.07.2024 तक जीवन बीमाकर्ताओं का प्रथम वर्ष का प्रीमियम / First year premium of Life Insurers as at 31.07.2024 0.17 MB
अधिसूचना - सहायक प्रबंधक भर्ती 2024 / Notification - Assistant Manager Recruitment 2024 0.73 MB
धन-शोधन निवारण (अभिलेखों का रखरखाव) संशोधन नियम, 2024 / Prevention of Money-Laundering (Maintenance of Records) Amendment Rules, 2024 0.57 MB
अवीवा लाइफ - बीमा उत्पाद / Aviva Life - Insurance Products 0.04 MB
आईसीआईसीआई प्रू लाइफ - बीमा उत्पाद / ICICI Pru Life - Insurance products 0.05 MB
आदित्य बिड़ला सन लाइफ - लाइफ प्रोडक्ट्स / Aditya Birla sun life - Life Products 0.05 MB
एचडीएफसी लाइफ - बीमा उत्पाद / HDFC Life - Insurance products 0.06 MB
एजेस फेडरल लाइफ - जीवन उत्पाद / Ageas Federal Life - Life products 0.03 MB
एडलवाइस टोकियो - जीवन बीमा उत्पाद / Edelweiss Tokio - Life Insurance Products 0.03 MB
एसबीआई लाइफ - बीमा उत्पाद /SBI Life - Insurance Products 0.04 MB
जुलाई 2024 तक जीडीपी फ्लैश आंकड़ा / GDP flash Figure Up to July 2024 0.02 MB
टाटा एआईए लाइफ- बीमा उत्पाद /TATA AIA Life- Insurance products 0.05 MB
पीएनबी मेट लाइफ - बीमा उत्पाद / PNB Met Life - Insurance Products 0.04 MB
प्रामेरिका जीवन-बीमा उत्पाद / Pramerica Life -Insurance Products 0.03 MB
बजाज आलियांज जीवन- बीमा उत्पाद / Bajaj Allianz life- Insurance Products 0.05 MB
भारतीय जीवन बीमा निगम- जीवन बीमा उत्पाद / LIC of India- Life insurance products 0.05 MB
प्रेस विज्ञप्ति-पॉलिसीधारकों के हितों की संरक्षण पर मास्टर परिपत्र / Press Release-master circular on protection of policyholders' interest 0.56 MB
2047 तक “सबके लिए बीमा” संबंधी परिदृष्टि सम्मेलन / Vision Meet on “Insurance for All” by 2047 0.58 MB
पॉलिसीधारकों के हितों के संरक्षण पर मास्टर परिपत्र / Master Circular on Protection of Policyholders' interests 2024 87.17 MB
Circular on Insurance claims relating to floods in Telangana and Andhra Pradesh 0.51 MB
धन-शोधन निवारण (अभिलेखों का रखरखाव) संशोधन नियम, 2024 / Prevention of Money-Laundering (Maintenance of Records) Amendment Rules, 2024 0.57 MB

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Life Insurance

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General Insurance
Health Insurance

Departments

Accounts(IRDAI)

Accounts Finalization of Accounts within two months of end of financial year. Bank Reconciliation: on quarterly basis and when needed. Correspondence with Ministry and other outside agencies
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Actuarial

The following are main functions and responsibilities of Actuarial Department: Formulation and amendment of regulations/legislations pertaining to Actuarial matters. To coordinate with Institute of Actuaries of India in bringing out Guidance Notes to be issued in concurrence with the Authority to enable suitable and necessary practices to evolve.
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Administration

Procurement of office supplies a. Arranging procurement of office supplies like Stationery, consumables for different machines like Xerox etc. b. Arranging purchase of office furniture, assets etc. c. Arranging interior works like Cubicles, new work stations etc.
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Agency Distribution

The following are the functions and responsibilities of Agency distribution department:
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Communication

1. Maintenance of Consumer Education Website: IRDAI’s Consumer Education Website (www.policyholder.gov.in) explains in a simple language the benefits of various types of insurance products, do’s and don’ts and grievance redressal mechanism etc. for spreading awareness amongst the general public.
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Policyholder's Protection & Grievance Redressal

The Department looks into the complaints from policyholders against life, non-life and health insurance companies.
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Corporate Agency

Board Secretariat

The following are the jobs listed as under: Conducting meetings of the Authority, Insurance Advisory Committee (IAC) and meetings of Chairman with Heads of Departments (HoDs) by coordinating various activities;
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Enforcement and Compliance

Enforcement department processes the inspection reports of various regulated entities and takes the same to logical conclusion by taking appropriate action on each of the observations forming part of the inspection report.
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Finance & Accounts

Process the requests of Insurers for: Transfer of shares/ change in Shareholding . Amalgamation and mergers and Arrangements of Life Insurers
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Health

Health Department is responsible for attending to all the functions involving regulation and supervision of health insurance business.
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HR

The role of Human Resource Department is to meet the requirement of human resources and plan, develop, process and administer policies and programs designed to create an environment that develops, encourage and sustains the well-being of employees. The main aim is to strengthen the employer-employee relationship through measuring job satisfaction, employee engagement and resolving workplace conflict. It is that part of management which is concerned with the people at work and with their relationship within organization.
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Supervision

The Authority derives the following powers from Sec.14(2)(h) of the IRDAI Act, 1999: o Calling for information o Undertaking inspection o Conducting enquiries and investigations including audit of the insurers, intermediaries, insurance intermediaries and other organizations connected with the insurance business.
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Insurance Marketing Firm

IRDAI (Registration of Insurance Marketing Firm) Regulations, 2015 (IMF Regulations) were notified in the Gazette on 21.01.2015. The Authority launched an online portal on 26th May, 2015 for facilitating the applicants to submit their applications through portal. The basic functions of the department are as follows.
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Intermediaries

Brokers & Distribution Development
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